Shipping & Returns

INTERNATIONAL SHIPMENTS

Worldwide shipping by FedEx.
Special shipping requests can be made on an individual basis.
All shipments with a tracking number.

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The shipping charges are as follows. It varies depending on the item and quantity.

Asia. 3,000 yen – 10,000 yen.
Europe. 4,000 yen – 12,000 yen.
North and South America. 4,000 yen – 12,000 yen.

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Please note our prices are not inclusive of any taxation or customs charges you may be liable for on your packages entry into your country. Please refer to your countries government website for more information.

RETURNS

In case the delivered products are defective, we will urgently replace them with the same products as soon as possible.
Please contact us at info@addict-clothes.com within 3 days after the delivery of products.
The incurred return shipping costs will be borne by us.
In case we have no products for replacement on stock, we will make a refund.
We cannot accept returns or exchanges unless the originally sent products were defective or different from what was ordered.
We cannot accept returns or exchanges in the following cases.
Returns due to customers’ personal preferences (“wrong size, different from what was expected/imagined”, etc.)
When more than 3 days have passed since the delivery
Once the products have been used
Products that are soiled or damaged by the customer
If tags and other accessories were lost

配送・返品について

配送方法

  • 国内配送は、佐川急便でお届けいたします。
  • 商品代金の合計が30,000円(税込)以上の場合は、送料無料でお届けします。
  • 商品代金の合計が30,000円(税込)未満の場合は、送料全国一律1000円を頂戴します。
  • 代金引換をご選択された場合でも、代引き手数料は上記送料に含まれます。

返品について

お届けした商品が不良品であった場合、至急同一商品と交換対応をさせていただきます。
お手数ですが到着後3日以内にinfo@addict-clothes.comまでご連絡下さい。
返送時に発生する送料は弊社負担となります。
交換可能な在庫がない場合には、ご返金にてご対応させていただきます。
不良品が届いた場合、注文内容と異なる商品が届いた場合以外、返品、交換をお受けできません。
以下の場合は返品・交換はお受け致しかねます。
 お客様都合での返品(サイズが合わない、イメージと違う、等)
 到着から3日以上経過した場合
 使用された商品
 お客様のもとで汚れやキズが生じた商品
 タグ等付属品を紛失してしまった場合